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Primary School

Lunsford: A Journey of Success and Excellence

Family Liaison Officer

Family Liaison Officer (FLO) - Mrs Amy Taylor


Phone number - 01732 843352



Dear Parent/Guardian,


I’d like to introduce myself as the Family Liaison Officer for Lunsford Primary School.


My role is to promote the wellbeing and education of the children who attend this school, and in the process provide support and understanding to their families, as well as liaison between them and the school.


Communication is key, and I encourage both you and your children to talk to me about any subject that may be causing concern, and I will endeavour to provide support, advice and guidance where possible.


You are welcome to speak to me in person or over the phone, or even just send me an email or text message.  I will be the friendly face, the ear to listen and the shoulder to cry on.  Along with the entire staff at Lunsford Primary School I would like you and your children to see the school as a safe and friendly environment, not only to learn and grow, but to share concerns and worries.


I have over 19 years’ experience in child and adult safeguarding, and public protection.  However, I do not purport to know everything, and will always liaise with or refer to more experienced colleagues and partner agencies when needed, to ensure you are provided with the best and most appropriate advice and support.


I am able to assist with:

  • Signposting to local organisations, local charities and partner agencies
  • Drawing & Talking therapy
  • Support with family breakdowns
  • Support for families in meetings with the school
  • Help with attendance and punctuality
  • Bereavement support
  • Early Help referrals
  • School health referrals for emotional and wellbeing support 


Additionally, there are links and contact details to support services (listed below) that may be of assistance.  There are also links to and information about other support services within our Child Protection and Safeguarding Policies (see our website 'Policies') section.


Please don’t hesitate to come and speak to me, or contact me.  My email address is and I can be contacted via the school office on 01732 843352.  


Should you need to speak to someone and I am unavailable, please contact

Mr Anscombe (Head Teacher), Mrs Lomax (Deputy Head Teacher) or Mrs Beckett (SENCO).


I look forward to working for you all.


Yours faithfully,




Useful information & links to support resources:


The below information is to provide quick access to public services and charities who may be able to support you, your child and your family and will be updated from time to time with new or additional resources.

Should you or anyone you know have safeguarding concerns for a child or family then you should report it to Children's Integrated Services on 03000 41 11 11, the NSPCC on 0808 800 5000 or Childline on 0800 1111.


If you or someone else is risk of imminent harm or a crime is being committed then you should call Kent Police on 999, and for non-emergencies call 101.



- also see Outcome - The Lancaster Model (TLM) Questionnaire ‘School Readiness and Wellbeing Review’ (bottom of page)


Home Start - support around a variety of issues; finances, mental health (adult and child), relationships, disabilities and more


Food Banks – The Trussel Trust - - food banks, food vouchers and food parcels


Better Health / Healthy Families  -


Better Health / Every Mind Matters


MIND - Mental Health support - - 0300 123 3393


CALM (Campaign Against Living Miserably) - Mental Health support - 0800 585858


The Samaritans - Support & Someone to Talk to - - 116 123




Free School Meals -


Parent Kind - Advice and support for you and your child with their education -


Children's Centres -

- Woodlands Children's Centre - Woodlands Childrens Centre, Chapman Way, East Malling, West Malling, Kent, ME19 6SD

- Snodland Youth and Children's Centre - Holmesdale School Site, Malling Road, Snodland, Kent, ME6 5JG

- Burham Children's Centre - Burham Children's Centre, Bell Lane, Burham, Rochester, Kent, ME1 3SY

- West Borough Children's Centre - Greenway (off Queens Road), Maidstone, Kent, ME16 8TL

- Howard de Walden Children's Centre - Bluett Street, Maidstone, Kent, ME14 2UG

- Eastborough Children's Centre - Vinters Road, Maidstone, Kent, ME14 5DX

- Sunshine Children's Centre - Stagshaw Close, Postley Road, Maidstone, Kent, ME15 6TL

- Greenfields Children's Centre - Rutland Way, Maidstone, Kent, ME15 8DR

- The Meadow Children's Centre - Furfield Close, Park Wood, Maidstone, Kent, ME15 9JR


Family Lives - - advice on all aspects of family life from bonding with your new baby, dealing with tantrums, positive discipline, bullying, communicating with teens and divorce and separation - 0808 800 2222, email


Kent Adult Education – Offering parenting courses, some of which are free and can potentially be completed virtually.


Citizen’s Advice Bureau - - benefits, work, debt, housing, law and courts, immigration and health


Housing – Kent Home Choice


KCC Housing -


West Kent Housing -


Golding Homes -


CAFCASS – Legal matters regarding children when parents separate/divorce -




Government Information


Maidstone Borough Council - Crisis Support


KCC - Crisis Support - (KSAS)




Kent Educational Psychology Service - Parent Consultation hotline -

If using this service, when emailing please include the following information:

your name;
- phone number;
- a convenient time to call (morning or
- your child’s education phase e.g. early years,
primary school, secondary school;
- a brief description of what you wish to


ELSA - Emotional Literacy Support Assistants -


Young Minds -




KOOTH - - online mental wellbeing community; free, safe and anonymous support


Kent Resilience Hub - - Supporting young people to cope better with the pressures of everyday life


Mood Spark - - young people aged 10-16 can learn how to look after their emotional and mental health and find ways to help them bounce back when life gets tough


Counselling - and


School Health -


ERIC - - Children’s Bowel and Bladder charity


CYMPHS/NELFT - Children and Young People’s Mental Health Services/North East London NHS Foundation Trust -


Dandelion Time -  - Dandelion Time gives children and families time and space to love and trust again, time to heal from emotional trauma and abuse, time to rebuild confidence and strengthen relationships, and time to develop skills and aspirations for a brighter future - families take part in practical farm and craft activities in which they engage with the natural world and processes, bringing therapeutic and developmental benefits whilst families enjoy being together in a relaxed supportive environment


IASK - Information, advice and support about special educational needs and disabilities (SEND) for children, young people up to age 25, parents and carers


New Family Hospice Service / Support

There is a new service offered to all families facing a life limiting illness. The aim of this service is to increase anticipatory grief support for families, ensuring earlier engagement with palliative care and hospices and ensuring children are involved and supported when an adult close to them has a life limiting illness.

This service is being run in partnership with Heart of Kent Hospice and Hold On Letting Go. Further information can be found below.

Heart Of Kent Hospice | (

New service launched with Heart of Kent Hospice to support children facing terminal illness - Holding On Letting Go




Childline - - call 0800 1111


Hollie Guard – Personal safety app for your/your children’s phone -


Project Salus - - 01303 817470


KCC Children’s Integrated Services (Early Help & Social Services) - Central Referral Unit (Front Door) - 03000 41 11 11


EARLY HELP (West Kent)





Holding On Letting Go -


Slide Away -


Winston’s Wish - supports bereaved children, young people, their families and the professionals who support them  -




NCDV – National Centre for Domestic Violence -

  • Call 0800 970 2070
  • Text NCDV to 60777
  • Email
  • Domestic Abuse and Violence Emergency Legal Protection


Live Well Kent  - (Choices) - 0800 917 9948


Domestic Abuse Services in Kent  -

  • Call 0808 168 9111


Rising Sun  -

  • Service for both parents and children


GALOP – Support for the LGBT+  community -


The Freedom Programme - email - and phone 01942 262 270


Karma Nirvana - Domestic Abuse, Forced Marriage, Honour Based Abuse/Violence -  - 0800 5999 247


Mankind - - Support for men - 01823 334244


Respect (for DA perpetrators) - - 0808 802 4040





Kent Police - 999 in emergencies OR talk to one of the 101 operators at


Victim Support - or call 0808 168 9111



Additional support resources by area:



KAT Autism/Asperger Syndrome Parents Support Group - Maidstone

Contact: Jo Blamires - Tel: 01634 405168 E-mail (Children)

Contact: Emilymay Miles - Tel: 01634 405168 E-mail (Adults)


KAT Autism/Asperger Syndrome Parents Support Group - Ashford

Contact: Jo Blamires - Tel: 01634 405168 E-mail (Children)

Contact: Emilymay Miles - Tel: 01634 405168 E-mail (Adults)


ASD Ashford Support Group

Drop in sessions weekly on Tuesday’s 10:00am -2:00pm. One to one appointments available on

Thursday’s.123 County Square Shopping Centre, Elwin Road, Ashford TN23 1AE. For further information:

Tel: 07716 469637 E-mail: Website: *Also on Facebook*


Shepway Autism Support Group

Covering Folkestone, Hythe and Romney Marsh. Youth club every Friday 5:30pm-8:00pm age 11+ at Hythe

Bay Youth Centre. New parents/carers monthly coffee group. At The Beacon, Folkestone on the first

Monday of the month, contact phone number is 07930 254729

For further information:




Bower Grove Parent Support Group

Based in Maidstone. Open to parents/carers of children with special needs including those on the autistic

spectrum. Contact Jo Cousins E-mail: Tel: 01622-726773 during school

hours. select “parent support”



KAT Autism/Asperger Syndrome Parents Support Group - Tunbridge Wells

Contact: Jo Blamires Tel: 01634-405168 E-mail: (Children)

Contact: Emilymay Miles tel: 01634-405168 E-mail: (Adults)


Helen Allison School Parent/Carer Support Group

Meets weekly on Friday mornings, during term time. Children are welcome but must be supervised.

Fridays at 10am – 11.30am At: Emmanuel Baptist Church Windmill Street, Gravesend, DA121BB

3rd floor. If you are interested in attending, please contact Tim Cook: 07990-742081


Tonbridge Carers FIRST Support Group for carers of children with Autism/Aspergers

Meets monthly on a Monday between 7:30pm-9:30pm at Angel Centre in Tonbridge. Contact carers first Tel:

0300 3031555 for details and to register.


MIND Support Group

Support group for parents/carers of children with ASD. Meets weekly on Mondays 10:00am-11:30am

including holidays 34 St Johns Road, Sevenoaks, TN13 3LW. For further information: E-mail: Phone: 01732-744950


Support Groups – Beams

Monthly support group for parents/carers of children with ASD/other disabilities. Venues including Swanley,

Gravesend and Northfleet. You are welcome to attend all/any of the groups (diagnosis not necessary). Further

information including addresses/times/dates can be found on the website or phone:

01322-668501 E-mail:


Fathers Club – Beams

Support group for Fathers of children on the Autistic Spectrum. Facilitator – Andy Young. Monthly group on a

Thursday 7:30pm. Beams, Allsworth Court, 38-40 St Davids Road, Hextable, BR8 7RJ. E-mail: Phone: 01322-668501

Evening Talks

For parents/carers of children with ASD. Stone St Mary School, Dartford, DA9 1EF, 6:45pm-8:45pm. For

further information E-mail:



KAT Autism/Asperger Syndrome Parents Support Group - Medway

Contact: Jo Blamires Tel: 01634-405168 E-mail: (Children)

Contact: Emilymay Miles Tel: 01634-405168 E-mail: (Adults)


MAGIC Medway autism group and information centre

Coffee mornings, youth groups, training courses, discussion groups with visiting professionals, holiday activity

days, Monkey Bizz sessions, family activities.

For further information check or website or contact the office between 9am and 4pm, Monday to Friday. Tel:

01634-570706 website E-mail:

Outcome - The Lancaster Model (TLM) Questionnaire ‘School Readiness and Wellbeing Review’


Kent School Health have reviewed the results from this questionnaire (2022), which was completed by parents of Reception classes of over 450 schools in Kent.  The support most mentioned topics were in the following health concern areas, and next to them Kent Health have provided resources pertinent to these concerns (see below).  


For parents; smoking, alcohol, diet

Better Health - NHS ( - Healthy changes start with little changes. Whether you want to lose weight, get active or quit smoking, Better Health is here with lots of free tools and support. You can also find simple ways to lift your mood with Every Mind Matters.

One You Kent | Kent Community Health NHS Foundation Trust ( - Whether you want to lose weight, get active, quit smoking, or just feel better about life One You Kent is here to support YOU.


Oral health

Oral health promotion resources | Kent Community Health NHS Foundation Trust ( – Here you will find some oral health promotion resources that are useful for parents, adults with special needs and their carers, and professionals.

Dental services - NHS ( – Information about NHS dental services, how to find an NHS dentist and how much treatment costs.



Home - ERIC - Find out how you can keep your child's bowel and bladder working properly from birth. Clinically approved information and resources to help you and your child.



Immunisation Team | Kent Community Health NHS Foundation Trust ( - The NHS has a guide to help you understand the vaccines offered in the UK and when to have them. It also explains how they work and why they're safe and important.



Sleep hygiene in children and young people | Great Ormond Street Hospital ( – Here you will find an information sheet from Great Ormond Street Hospital (GOSH) explaining about sleep hygiene. Having good sleep hygiene can help your child both to settle to sleep and to stay asleep.

Sleep problems in young children - NHS ( - Lots of young children find it difficult to settle down to sleep and will wake up during the night. For some people, this might not be a problem. But if you or your child are suffering from a lack of sleep, there are some simple techniques you can try.