Family Liaison Officer
Family Liaison Officer (FLO) - Mrs Amy Taylor
Email address - ataylor@lunsford.kent.sch.uk
Phone number - 01732 843352

Dear Parents and Carers,
My name is Amy Taylor, and I am the Family Liaison Officer at Lunsford Primary School.
My role is to support the wellbeing, happiness, and educational success of every child in our school. I work closely with families, children, and school staff to provide support, guidance, and a strong link between home and school.
At Lunsford Primary School, we believe that positive communication is key. I encourage both parents and children to talk to me about any concerns or challenges they may be facing. Whether you need advice, support, or simply someone to listen, I am here to help.
You are welcome to contact me in person, by telephone, email, or text message. I strive to be a friendly and approachable presence within the school community. Together with all staff at Lunsford Primary School, I want every family to feel that our school is a safe, welcoming environment where children can learn, grow, and thrive.
I have over 20 years of experience in safeguarding, public protection, and supporting children and families. While no one person has all the answers, I work closely with colleagues and external agencies to ensure that families receive the most appropriate support and guidance when needed.
How I Can Help
I can provide support with:
- Signposting to local organisations, charities, and support services
- Drawing and Talking Therapy
- Family relationship changes and family breakdowns
- Supporting families during meetings with the school
- Attendance and punctuality concerns
- Bereavement support
- Early Help referrals
- School Health referrals for emotional wellbeing and mental health support
Our website also contains links to a range of support services and safeguarding resources. Further information can be found within our Child Protection and Safeguarding Policies section.
Contact Details
If you would like to speak with me, please do not hesitate to get in touch.
Email: ataylor@lunsford.kent.sch.uk
Telephone: 01732 843352 (via the school office)
If I am unavailable, please contact one of the following members of staff:
- Mr Anscombe – Head Teacher
- Mrs Lomax – Deputy Head Teacher
- Mrs Beckett – SENCO
I look forward to working with you and supporting our school community.
Kind regards,
Amy Taylor
Family Liaison Officer
Useful information & links to support resources:
The below information is to provide quick access to public services and charities who may be able to support you, your child and your family and will be updated from time to time with new or additional resources.
Should you or anyone you know have safeguarding concerns for a child or family then you should report it to Children's Integrated Services on 03000 41 11 11, the NSPCC on 0808 800 5000 or Childline on 0800 1111.
If you or someone else is risk of imminent harm or a crime is being committed then you should call Kent Police on 999, and for non-emergencies call 101.
Kent Family Hubs – www.kent.gov.uk/education-and-children/kent-family-hub/ - TMCC@kent.gov.uk – 03000 418008 – Facebook and Instagram @Tonbridge and Malling Family Hubs – Instagram @Tonbridge and Malling Family Hubs (11-19). Local support and services for parents, carers, children or young people to support your family journey. From newborns to 19-year-olds, (25-year-olds SEND). Includes pregnancy and the first 5 years, schools, mental health, finances, SEND etc.
Salus Youth Group - https://salusgroup.org.uk/service/youth-service/
SALUS – www.salusgroup.org.uk/support-services/tonbridge-malling-district/ - Salus is an organisation that exists to improve the lives of children – activities in the Ditton and Snodland area for young people aged 8+ years.
Switch Youth Services – www.switchcafe.co.uk – inclusive open access youth café ages 11-21years, enjoy, relax, socialise and access support if required.
Solihull Approach – www.inourplace.co.uk – Understanding your child, free parenting courses dedicated to improving emotional health and wellbeing in parents, children, adults and grandparents.
NHS Kent Child – www.family.kentcht.nhs.uk/child - Support for children’s development from baby through to teenager. Including health, emotional wellbeing, school, SEND, DV, family finances etc.
Princess Project – www.princessproject.co.uk – providing mums and their families with support for physical, emotional, social and spiritual support.
School Health Service - https://www.kentcht.nhs.uk/service/school-health/
SPA – Single Point of Access – 0800 783 9111 – a central point for screening, triage and signposting for young people’s mental health in Kent – www.kent.gov.uk/education-and-children/special-educational-needs/types-of-send/social-and-emotional-mental-health-needs
Kooth - https://www.kooth.com/ A free online support service for children and young people aged 10-16. Counsellors are available from 12pm-10pm on weekdays and 6pm-10pm on weekends. Online resources available. No waiting lists and support is available 24/7 from qualified practitioners.
SHOUT – 24/7 text service for anyone in a mental health crisis. Text SHOUT to 85258.
Childline - https://www.childline.org.uk/get-support/1-2-1-counsellor-chat/
Young Minds – www.youngminds.org.uk/parents/parents-a-z-mental-health-guide/school-anxiety-and-refusal/ If your child is anxious about school, or they are unable to go to school, we have advice on supporting them and working with the school and other services.
Young Minds Parenting Helpline – www/youngminds.org.uk/parent/parents-helpline/ - 0808 802 5544 (Mon-Fri from 9.30am to 4pm).
Stem4 – www.stem4.org.uk – charity that supports positive mental health in teenagers with information, apps and education. Apps include Clear Fear (www.clearfear.co.uk), Move Mood www.movemood.co.uk, Worth Warrior www.worthwarrior.co.uk and Combined Minds (www.combinedminds.co.uk).
Calm Harm App – www.calmharm.co.uk – Calm Harm is a free app to help teenagers manage the urge to self-harm.
Kent Resilience Hub - https://kentresiliencehub.org.uk/ Supporting young people to cope better with the pressures of everyday life
With You – Mind and Body – www.wearewithyou.org.uk/services/mind-and-body-in-kent - supports children and young adults who are self-harming and/or struggling with their mental health.
Release The Pressure Free Phone: 0800 107 0160 open 24 hours a day website: https://www.kent.gov.uk/social -care-and-health/health/release-the-pressure This service is open to anyone in Kent and Medway aged 16 and over and is 24 hours per day to provide you with confidential support.
Samaritans
Phone: 116 123 (Freephone, 24 hours a day, 7 days a week) Email: jo@samaritans.org Website: www.samaritans.org
With You - https://www.wearewithyou.org.uk/ offer counselling sessions which you can self-refer online
IESO - https://www.iesohealth.com/en - gb - on line counselling
Mind – www.westkentmind.org.uk – Mental Health support.
Live Well – NHS – www.nhs.uk/live-well - Advice, tips and tools to help you make the best choices about your health and wellbeing. 5 Steps to mental wellbeing, practical advice to help you feel mentally and emotionally better.
IMAGO – www.imago.community – provides support and opportunities for young carers. Telephone – 01892 530330
Reducing Parental Conflict – www.seeitdifferently.org – free videos to help you communicate better with your partner or ex-partner, and to find a way forward in difficult situations.
Reducing Parental Conflict – www.goodthingsfoundation.org – A digital resource to help parents recognise and manage conflict within their relationships.
Education and Children – www.kent.gov.uk/education-and-children - Kent County Council information around educational needs such as Childcare, Pre-school and Schools, Home Education, SEND etc.
Coram – https://www.coram.org.uk/ legal advice on contact, 0300 3305480.
Gingerbread - https://www.gingerbread.org.uk/ Information for Single Parents to help them support themselves and their family.
NSPCC - https://www.nspcc.org.uk/keeping-children-safe/online-safety/ - Information about keeping children safe online with several resources and who to contact if you have concerns.
Internet Matters - https://www.internetmatters.org/ - practical tips to take action and make your child’s smartphone safer to use.
Childline - https://www.childline.org.uk/info-advice/bullying-abuse-safety/online-mobile-safety/ - safety tips and advice for young people when online.